Privacy Policy

Effective Date: 9/13/2025
Last Updated: 9/13/2025

Rizo App (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By accessing or using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, email address, phone number.

Identification documents for Know Your Customer (KYC) verification.

Bank account or payment details (where required).

b) Transaction Information

Details of buy, sell, send, receive, and swap transactions.

Wallet addresses and transaction history.

c) Device and Usage Information

IP address, browser type, operating system, and device identifiers.

Usage patterns such as logins, clicks, and app activity.

d) Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to improve user experience and analyze performance.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Services.

Verify your identity and comply with KYC/AML regulations.

Process transactions and send transaction confirmations.

Improve app functionality, security, and performance.

Communicate updates, promotions, and support messages.

Detect, prevent, and address fraud or unauthorized activity.

3. How We Share Your Information

We may share your information with:

Service Providers: third-party partners who help us operate the app, process payments, or verify identity.

Regulatory Authorities: where required by law, such as compliance with anti-money laundering (AML) obligations.

Business Transfers: if we undergo a merger, acquisition, or asset sale.

With Your Consent: where you authorize us to share specific information.

We do not sell your personal data to third parties.

4. Data Security

We implement technical and organizational measures to protect your information, including encryption, firewalls, and secure storage. However, no method of transmission over the internet is 100% secure. You use the Services at your own risk.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or update your personal information.

Request deletion of your personal information.

Object to or restrict certain data processing.

Withdraw consent (where applicable).

To exercise these rights, contact us.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal.

8. International Data Transfers

If you access our Services outside Nigeria, your information may be transferred and stored in countries that may not have the same data protection laws. We take steps to ensure your data is handled securely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Your continued use of the Services after changes means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Rizo App Privacy Team
Email: hello@joinrizo.app
Phone: +2349022803039,+2348147823884
Address: 1A IHIALA STREET NEW HEAVEN ENUGU STATE NIGERIA